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Terms & Conditions

These Terms and Conditions ("Terms") govern the use of services and the purchase of products from Print3D ("Business", "we", "us", or "our"). By placing an order, communicating with us regarding a purchase, or using our website or services, you agree to these Terms.

1. Business Information

Business Name: Print3D
Website: https://print3dpros.lovable.app
Contact Email: print.3d@email.com
Platform(s): Lovable Website and WhatsApp Channel

We operate as a small independent online business selling 3D printed products.

2. Acceptance of Terms

By purchasing from us, customers confirm that they:

  • are legally capable of entering into a contract in their country or region;

  • have read and understood these Terms;

  • agree to comply with all policies stated here.

If a customer does not agree with these Terms, they should not place an order.

3. Products and Listings

We aim to ensure all product descriptions, photographs, measurements, colours, and specifications are as accurate as possible. However:

  • colours may appear differently depending on screen settings;

  • measurements may contain small variations;

  • packaging or appearance may vary slightly from listing images;

  • minor cosmetic imperfections may exist where clearly stated.

As many products are 3D printed, slight layer lines, texture differences, or small imperfections may naturally occur.

We reserve the right to:

  • modify product descriptions;

  • discontinue products at any time;

  • limit quantities available for purchase.

All products remain subject to availability.

4. Pricing

  • All prices are listed in GBP (£) unless otherwise stated.

  • Prices may change at any time without prior notice.

  • We reserve the right to correct pricing errors or cancel orders affected by incorrect pricing.

5. Orders

When an order is placed:

  • customers must provide accurate and complete information;

  • orders are considered requests to purchase products;

  • we may accept or reject orders at our discretion.

We reserve the right to cancel orders if:

  • payment cannot be verified;

  • fraud or suspicious activity is suspected;

  • products become unavailable;

  • incorrect pricing or listing information was displayed.

If an order is cancelled after payment has been received, an appropriate refund will be issued.

6. Payments

Payment must be completed in full before orders are completed or delivered.

Accepted payment methods may include:

  • debit or credit card;

  • PayPal;

  • online payment systems;

  • other approved payment providers.

We do not store customers' payment information directly.

Chargebacks, fraudulent disputes, or unauthorised payment reversals may result in:

  • cancellation of orders;

  • refusal of future service;

  • reporting to payment providers or relevant authorities.

7. Delivery and Collection

We do not currently offer postal shipping services.

Orders are either:

  • hand delivered to selected areas; or

  • made available for click and collect.

Delivery availability depends on location and may include areas such as Borehamwood, Edgware, Mill Hill, Golders Green, Hendon.

Delivery locations may change at any time.

We cannot guarantee exact dispatch, delivery, or collection times. Customers will receive updates regarding their order progress and may contact us for updates at any time.

Customers are responsible for providing accurate delivery or collection information.

8. Returns, Refunds, and Exchanges

General Policy

We do not accept:

  • change-of-mind returns;

  • exchanges;

  • cancellations after delivery or collection.

Refunds or replacements may only be offered where:

  • the item arrives damaged due to delivery;

  • the wrong item was provided;

  • the product is faulty upon arrival;

  • required under UK consumer protection law.

To request support, customers must:

  • contact us within 24 hours of receiving the order;

  • provide clear photographs of the issue;

  • include order information.

Customers are responsible for return postage costs unless otherwise required by law.

We reserve the right to refuse refund requests where:

  • damage occurred after delivery or collection;

  • products were misused;

  • claims are fraudulent or unsupported.

Approved refunds may take several business days to process depending on the payment provider.

9. Cancellations

Orders may only be cancelled before production, delivery, or collection arrangements have been made.

Once an order has been prepared, completed, delivered, or collected, cancellation requests may not be accepted.

10. Intellectual Property

All content associated with Print3D, including logos, product photographs, graphics, videos, descriptions, branding, and written content remains the property of Print3D unless otherwise stated.

Content may not be copied, reproduced, or used without written permission.

11. Customer Conduct

Customers must not:

  • use abusive or threatening language;

  • attempt fraudulent transactions;

  • impersonate others;

  • misuse our services or platforms.

We reserve the right to refuse service, block accounts, or cancel orders where inappropriate behaviour occurs.

12. Limitation of Liability

To the fullest extent permitted by law:

  • we are not liable for indirect, incidental, or consequential losses;

  • our maximum liability shall not exceed the amount paid for the product purchased.

Nothing in these Terms excludes rights that cannot legally be excluded under UK law.

13. Privacy and Data Use

Customer information may be collected for processing orders, customer communication, delivery and fulfilment, and fraud prevention.

We do not intentionally sell customer information to third parties.

Information may be shared with payment providers where necessary to complete services.

Customers should avoid sending sensitive personal information unnecessarily.

14. Force Majeure

We are not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, internet outages, technical failures, supplier shortages, and government restrictions.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The latest version will apply to all future purchases.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.

17. Contact Information

For questions, support, or legal enquiries, contact: print.3d@email.com

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